SHIPPING POLICY
Orders placed through FitTea.com are processed and shipped through our fulfillment network. Certain orders may also be fulfilled by Amazon or another authorized fulfillment partner.
Once your order has shipped, you will receive a confirmation email with tracking information when available.
Delivery times are estimates and may vary due to carrier delays, weather, holidays, high order volume, customs processing, or other circumstances outside of Fit Tea’s control.
Please review your shipping address carefully before submitting your order. If you notice an error, contact us at support@fittea.com as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
INTERNATIONAL SHIPPING
International delivery times vary depending on destination, customs processing, and the shipping carrier.
International orders may require additional processing and delivery time. Delays caused by customs or local carriers may also occur.
Customers are responsible for providing a complete and accurate shipping address.
If an international shipment appears lost or has not arrived within the expected delivery window, please contact support@fittea.com so our team can review the tracking information and available options.
DUTIES, TAXES & IMPORT FEES
International customers are responsible for any customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by their country or local authorities unless otherwise stated at checkout.
These charges are separate from the product price and shipping fees collected by FitTea.
By placing an international order, the customer accepts responsibility for any applicable import-related charges.
RETURNS & REFUNDS POLICY
We want you to be happy with your FitTea purchase.
If you would like to return an eligible product purchased directly from FitTea.com, please contact us within 14 days of delivery.
To qualify for a return, the product must be:
- Unopened
- Unused
- In its original packaging
- In resalable condition
- Purchased directly from FitTea.com
To request a return, email support@fittea.com with your order number and reason for the return.
Our customer care team will typically respond within 24–48 hours with return instructions and, when applicable, a Return Merchandise Authorization number.
Returns sent without prior authorization may experience processing delays or may not qualify for a refund.
Unless the return is due to an error by FitTea, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Once an approved return has been received and inspected, eligible refunds will be issued to the original payment method.
Refund amounts will reflect any discounts or promotional pricing applied to the original order.
Please allow additional time for your bank or card provider to post the refund after it has been processed.
OPENED OR USED PRODUCTS
Because FitTea products are consumable wellness products, we cannot accept returns or exchanges for products that have been opened, used, or partially consumed, except where required by applicable law.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If your order arrives damaged, defective, incomplete, or you receive the wrong item, contact support@fittea.com as soon as possible.
Please include:
- Your order number
- A description of the issue
- Photos of the product and packaging when applicable
Our customer care team will review the issue and determine the appropriate resolution, which may include a replacement or refund.
Please do not discard damaged products or packaging until our team has reviewed your request.
PURCHASES FROM OTHER RETAILERS
FitTea.com can only process returns and refunds for products purchased directly from our website.
Products purchased through Amazon, retail stores, marketplaces, or other sellers must be returned according to that retailer’s return policy.
PROMOTIONAL ITEMS & SPECIAL OFFERS
Certain promotional items, clearance products, free gifts, bundles, or special offers may be final sale or subject to different return conditions.
Any special terms will be disclosed at the time of purchase.
SUBSCRIPTION POLICY
Subscription purchases are billed automatically according to the frequency selected at checkout.
Customers may manage, update, skip, pause, or cancel their subscription through their Shopify customer account or subscription portal, subject to the options available for their plan.
To avoid being charged for an upcoming subscription order, changes or cancellations should be made before the next scheduled billing date.
Once a subscription order has been processed, billed, or shipped, it may no longer be eligible for cancellation.
Eligible unopened subscription products may still qualify for return under our standard Returns & Refunds Policy.
Promotional pricing or discounts applied to subscriptions may be subject to separate terms and may change if the subscription is modified, paused, or canceled.
If you need assistance with your subscription, contact us at support@fittea.com.