Fit Tea LLC, doing business as FitTea ("FitTea," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit FitTea.com, create an account, place an order, enroll in a subscription, sign up for marketing, contact us, or otherwise interact with our website and services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Information You Provide to Us
When you place an order, create an account, enroll in a subscription, sign up for communications, contact customer service, submit a review, or otherwise interact with us, we may collect information such as:
· Name
· Billing and shipping address
· Email address
· Telephone number
· Account information
· Order and purchase history
· Subscription information
· Customer-service communications
· Reviews, feedback, or other information you choose to provide
Payment information is processed through Shopify and/or authorized payment providers. Fit Tea LLC generally does not directly store full payment-card numbers.
Information Collected Automatically
When you visit FitTea.com, we and our service providers may automatically collect certain information about your device and use of the website, including:
· IP address
· Browser type
· Device type
· Operating system
· Pages viewed
· Referring website
· Date and time of visits
· Shopping and browsing activity
· Cookie and similar technology data
We use this information to operate and improve the website, understand how customers interact with our store, protect against fraud, and support analytics and marketing activities.
2. HOW WE USE YOUR INFORMATION
We may use personal information to:
· Process and fulfill orders
· Process payments
· Manage customer accounts
· Manage product subscriptions
· Provide shipping and tracking information
· Process returns and refunds
· Respond to customer-service inquiries
· Detect and prevent fraud or misuse
· Maintain and improve our website and services
· Personalize the shopping experience
· Analyze website and purchasing activity
· Communicate with you about products, promotions, and updates where permitted
· Comply with legal and regulatory obligations
· Enforce our Terms & Conditions and other policies
3. CONSENT & YOUR CHOICES
Where consent is required by applicable law, we will request it before collecting or using personal information for that purpose. You may withdraw consent where permitted, although doing so may affect our ability to provide certain services.
You can update certain communication preferences by using the unsubscribe or opt-out methods described below or by contacting us at support@fittea.com.
4. EMAIL MARKETING
If you choose to receive marketing emails from FitTea, we may send you information about products, promotions, offers, company updates, and other FitTea news.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
Transactional communications, such as order confirmations, shipping notices, account notices, and subscription-related messages, may still be sent when necessary to provide our services.
5. TEXT MESSAGE MARKETING
If you voluntarily enroll in FitTea text-message marketing, you consent to receive recurring automated marketing or promotional messages at the phone number you provide, subject to the terms presented at enrollment.
Consent to receive marketing text messages is not a condition of purchase. Message and data rates may apply.
You may opt out by replying STOP to a marketing message. For assistance, reply HELP or contact support@fittea.com.
Additional text-message terms may apply depending on the service used to provide SMS communications.
6. SHOPIFY
Our online store is hosted by Shopify. Shopify provides the e-commerce technology we use to operate FitTea.com, process transactions, manage customer accounts, support checkout, and provide related services.
Shopify may process customer personal information in connection with these services. For more information about how Shopify handles consumer personal information, review Shopify's Consumer Privacy Policy and privacy controls on Shopify's website.
7. PAYMENT PROCESSING
Payments may be processed by Shopify Payments or other authorized payment providers.
Payment providers may collect and process payment-card and transaction information necessary to complete your purchase. These providers maintain their own security, privacy, and data-retention practices.
8. THIRD-PARTY SERVICE PROVIDERS
We may share personal information with service providers that help us operate our business, such as providers of:
· E-commerce services
· Payment processing
· Order fulfillment
· Shipping and delivery
· Customer service
· Email and SMS marketing
· Analytics
· Advertising
· Fraud prevention
· Website hosting and technology
· Subscription management
These providers may access personal information only as necessary to perform services on our behalf or as otherwise permitted by law.
Some service providers may operate in jurisdictions outside your state or country, and your information may therefore be processed in other locations.
9. ADVERTISING & ANALYTICS
We may use analytics, advertising, pixels, and similar technologies to understand website activity, improve our services, measure marketing performance, and display advertising that may be more relevant to users.
Depending on your location and applicable law, you may have the right to opt out of certain uses of personal information for targeted advertising, sale, or sharing.
Where available, privacy controls on FitTea.com may allow you to manage cookie preferences or opt out of certain data sharing.
10. COOKIES & SIMILAR TECHNOLOGIES
FitTea.com and our service providers use cookies and similar technologies to:
· Keep the website functioning
· Maintain your shopping cart and session
· Remember preferences
· Understand website usage
· Measure performance
· Prevent fraud
· Support advertising and marketing activities
The specific cookies and technologies used may change over time as Shopify and other service providers update their systems.
Where required by law, you may be able to manage certain cookie preferences through the privacy or cookie controls available on our website.
11. HOW WE SHARE INFORMATION
We may disclose personal information to:
· Shopify
· Payment processors
· Fulfillment and shipping providers
· Subscription service providers
· Marketing and communications providers
· Analytics and advertising partners
· Technology and security providers
· Professional advisers
· Government or regulatory authorities when required by law
· A successor business in connection with a merger, acquisition, financing, sale, or transfer of all or part of our business
We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by law.
12. DATA RETENTION
We retain personal information for as long as reasonably necessary to complete transactions, provide services, maintain business and accounting records, resolve disputes, prevent fraud, comply with legal obligations, and enforce agreements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
13. SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Our store relies on Shopify and other service providers for portions of its technology and security infrastructure. No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
14. YOUR PRIVACY RIGHTS
Depending on where you live and applicable law, you may have rights regarding your personal information, which may include the right to:
· Request access to personal information we hold about you
· Request correction of inaccurate information
· Request deletion of certain information
· Request a copy of certain information
· Opt out of certain targeted advertising, sale, or sharing of personal information
· Withdraw certain consents
· Appeal certain decisions concerning privacy requests, where applicable
To submit a privacy request, contact us at support@fittea.com. We may need to verify your identity before completing certain requests.
15. DATA SHARING & OPT-OUT RIGHTS
If our data practices are considered a sale, sharing, or use for targeted advertising under applicable privacy laws, eligible consumers may have the right to opt out.
Where available, you may use the Data Sharing Opt-Out, Cookie Preferences, or similar privacy controls provided on FitTea.com.
16. CHILDREN'S PRIVACY
FitTea.com is not intended for children under 18. We do not knowingly collect personal information from children under 18 without appropriate authorization.
If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.
17. THIRD-PARTY LINKS
FitTea.com may contain links to third-party websites or services. We are not responsible for the privacy, security, content, or practices of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
18. INTERNATIONAL USERS
If you access FitTea.com from outside the United States, your information may be transferred to, stored in, or processed in the United States or other jurisdictions where Fit Tea LLC or its service providers operate.
Those jurisdictions may have different privacy laws than your country of residence.
19. BUSINESS TRANSFERS
If Fit Tea LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of some or all of its assets, personal information may be transferred as part of that transaction, subject to applicable law.
20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.
Any revised policy will be posted on FitTea.com with an updated Last Updated date. Where required by law, we may provide additional notice of material changes.
21. QUESTIONS & CONTACT INFORMATION
If you have questions about this Privacy Policy, would like to exercise a privacy right, register a privacy-related concern, or request access, correction, or deletion of personal information, please contact:
Fit Tea LLC
FitTea Customer Care / Privacy Contact
Email: support@fittea.com