All FitTea orders are either shipped out of FitTea’s distribution center or fulfilled by Amazon.
If you are not completely satisfied with your purchase, you may return or exchange the item in its original, unused condition (including all original packaging) within 14 days of ordering for a full refund, less shipping and handling charges.
In order to process your return, email us at firstname.lastname@example.org
A customer service representative from FitTea will contact you within 48-72 hrs with an RMA # (Return Merchandise Authorization Number) as well as a packing slip that must be included with the package.
Mail the package using the provided label. Customer is responsible for paying all return shipping fees.
If a package is returned with no return label and/or RMA #, you may experience delays with the return, or it may not be authorized for a refund.
Returns only apply to product that has been purchased from our online store only. We do not accept returns for purchases made from any other retailer.
Please be advised that your refund will be calculated using any promotion or discount that was applied during original purchase.
Return policy does not apply to certain promotional offers and subscription services.
FitTea does not provide refunds or exchanges for open, damaged or partially consumed products. If your order is incomplete, or the product arrives damaged, contact FitTea customer support at email@example.com for a replacement product.
International Shipping Policies
All FitTea orders are either shipped out of FitTea’s distribution center or fulfilled by Amazon. International shipping may take 15 - 45 business days for your order to arrive (Business days do not include weekends or holidays). FitTea is not responsible for international orders that are lost or stolen. Orders that are lost or stolen will not be re-shipped or refunded.
Taxes or Tariffs on International Orders
FitTea is not responsible for any taxes or tariffs that are levied by your local government. By placing an order on FitTea’s website you assume responsibility for all additional taxes or tariffs that may be levied.